Date from to | Institution, Location (City, Country) | Person Responsible To | Position | Responsibilities/Duties |
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Jan 3, 2022 – date | Kibabii University, Bungoma, Kenya | ICT Director | Senior ICT Officer III | - Ensuring network uptime and stability of ICT services including internet.
- Overseeing network installations, as well as monitoring and maintaining the institution’s ICT network and evaluating new network hardware and software.
- Performing network monitoring and analysis, performance tuning, troubleshooting and escalating issues, including proactive problem resolution and complex problem analysis as necessary, to maintain network performance to meet user demand.
- Supervising and coordinating the procurement, installation, testing, and commissioning of ICT computing systems (hardware and software) and data communication systems.
- Supervising and coordinating the development and maintenance of business application systems.
- Supervising, organizing, and coordinating the operation and maintenance of computer hardware, software, networking devices, electronic equipment, printers, monitors, uninterruptible power supplies (UPS), and other ICT electronic equipment.
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Aug 2013 -Feb 2020 | Kenya Education Network (KENET), Nairobi, Kenya | Executive Director | Head of Infrastructure | - Providing leadership in Network and Data Centre Design and Operation
- ICT Projects design and management for both WAN and campus network LAN
- ERPs
- Learning Management Systems
- Procurement of ICT equipment and services
- Administration of contracts and Service Level Agreements
- Asset management
- Providing leadership on cyber-security issues and capacity development for ICT staff at universities
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Jan 2012 – July 2013 | Kenya Education Network (KENET), Nairobi, Kenya | Head of Infrastructure | Senior Network Engineer | - Undertaking network operation and weekly/monthly/quarterly reporting on network performance
- Preparation of ICT project proposals including grant proposals
- Capital projects budget preparation and presentation to the Management Board/Board of Trustees for approval
- Preparation of Technical Request for Proposal (RFP)
- Bid/RFP evaluation
- Liaising with Communications Authority on frequency acquisition, NEMA for EIA approvals, KENHA and County governments for wayleave approvals
- Preparation of draft contracts related to network equipment acquisition
- Sourcing for leased lines from other available operators to new institutions
- Service Level Agreement (SLA) preparation
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July 2009 to Dec 2011 | Kenya Education Network (KENET), Nairobi, Kenya | Head of Infrastructure | Network Engineer | - Developing open source tools (Nagios, Cacti, OpenNMS) for Network Operations for the KENET virtual private network
- Regular testing of committed bandwidth availability and link performance to the members for quality monitoring
- Design of KENET last mile solutions (optical and radio networks) as well as core network devices—multi-vendor routing and switching devices
- Hosting of member emails, websites, and carrying out data backups, storage, and virtualization
- Bid document preparation for last mile solutions
- Bid preparation of bandwidth capacity on undersea cable on Indefeasible Right to Use basis and related termination equipment under the Kenya Transparency and Communication Infrastructure Project (KTCIP)
- Bid preparation, evaluation, and implementation of Private Virtual Network to connect KENET member institutions over various optical services and microwave radio
- Preparation of Technical Request for Proposal (RFP) and bid evaluation
- Liaising with Communications Authority of Kenya on frequency acquisition
- In charge of approvals from relevant government authorities concerning new network setup
- Preparation of draft contracts related to network equipment acquisition
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July 2008 to June 2009 | Telkom Kenya Limited, Nairobi, Kenya | Manager, Technical and Information Systems Audit | Senior Executive Engineer | - Team leadership for Technical and Information Systems Audit reviews
- Reviewing the organization’s systems and internal controls related to network and information technology/systems, and making recommendations for improvement
- Carrying out data gathering in the field by ensuring that all relevant data is extracted from network systems and that any queries are responded to
- Writing of audit reports
- Following up on technical audit recommendations to ensure their implementation for continual improvement
- ISO quality coordinator — ensuring that departmental processes align with ISO requirements
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Dec 2006 to June 2008 | Telkom Kenya Limited, Nairobi, Kenya | Manager, Intelligent Network Platform | Senior Executive Engineer | - Ensuring 100% availability of Intelligent Network servers
- Ensuring 100% availability of E1 trunks to remote switches in the regions
- Configuration of customer numbers applying for prepaid services
- Solving prepaid customer complaints that are system-related
- Liaising with the contractor to ensure that system failures requiring third-party intervention are resolved in time
- Preparation of management reports on Intelligent Network availability
- Allocation of duties and preparation of duty roster for junior staff
- Organizing orientation programs for new staff
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Nov 2004 to Nov 2006 | Telkom Kenya Limited, Nairobi, Kenya | Head of Data Services | Pupil Engineer | - Participated in project planning and implementation of the Nairobi–Malaba optical fibre project
- Team member during installation and commissioning of 16E1 SAF Tehnika point-to-point radio project in 21 sites countrywide
- Team member in the implementation of CDMA BTS installations
- Operations and maintenance of Very Small Aperture Terminal (VSAT) hub
- Operations and maintenance at Longonot Earth Station
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